OTRS Email attachments not visible -
i've got otrs server running, functional. problem ticket attachments can viewed in web interface, , not in emails. have open ticket in browser first, before can view attached images , on. in web interface, displays fine. does have /opt/otrs/bin/otrs.articlestorageswitch.pl fs db? or there else i'm missing? thanks in advance, ben there sysconfig function this ticket -> frontend::agent::ticket::articleattachmentmodule there should 2 modules. in the framework -> core::web::attachmentdownloadtype you can select module use. this default set attachment, when set inline doesn't download attachment shows them inline.